CAREER AT CITIBANK

Career at Citi, if you're looking for a fulfilling career, working alongside some of the brightest in the industry, in an environment that is fun, dynamic and challenging - you will find it and much more at Citibank Malaysia.


Customer Service Executive (Contact Centre)
MYR 2700 (Min) Excl Allowance&Incentive
(Kuala Lumpur - Jalan Ampang)

Responsibilities:

• To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads.
• To identify cross sales opportunities with existing customers with an objective of deepening customer relationships.
• Responsible for building the business and deepening customer relationships through execution of effective telephone banking process.
• Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards.
• To provide customer’s feedback to CitiPhone Service Manager / Service Supervisor to assist in decision making and enhancing the Bank’s image.
• To comply with Citibank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Relevant working experience in the related field is an advantage.
• MUST willing to work on shifts, public holidays and weekends
• Ability to work under pressure.
• Should be web savvy and have strong PC skills.
• MUST be able to do CROSS-SELLING through phone.
• 10 Full-Time positions available.

Apply online here

Before Closing Date:5-9-11